Return shipments

You have the right to withdraw from the contract within 14 days without giving any reason. This is also known as the cooling off period. The option to cancel (part of) your order expires 14 days from the day on which you or a third party designated by you who is not the carrier, takes physical possession of the first good.

In order to exercise the right of withdrawal, we kindly request you to inform us by means of an unambiguous statement (e.g. in writing, by e-mail or post) that you wish to withdraw from the agreement. You can use the model withdrawal form (PDF) provided by us above, but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of delivery method other than the cheapest standard delivery offered by us), without delay. and no later than 14 days after we have received the return from us. We will refund you with the same payment method with which you made the original transaction, unless you have expressly indicated otherwise. We will not charge any fees for such a refund. We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of the decision to withdraw from the agreement. You are on time if you return the goods before the 14-day period has expired.

The direct costs of returning the goods are for your account. We recommend that you return it as a package, so that you can always track the package and if the package is lost, it is insured.

You are only liable for any diminished value of the goods resulting from use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. Unfortunately, we cannot accept returns of products whose seal has been broken.